Agri-SosioEkonomi Unsrat, ISSN 1907– 4298, Volume 12 Nomor 3A, November 2016.įahmi, Irfam. Pengaruh Motivasi dan Disiplin Kerja terhadap Kinerja Pegawai pada Dinas Pertanian Kabupaten Supiori. The results of the f test show that simultaneously work motivation and work discipline have an effect on employee performanceĪyer Johanes Eliezer, Pangemanan Lyndon R.J, Ruri Yolanda P.I. Based on the hypothesis test with the t test, the results showed that partially work motivation had no significant effect on employee performance, while work discipline had a significant effect on employee performance. Based on data management, it is obtained that the multiple linear regression equation is Y = 77.076 + 0.262X1 + (-0.684)X2 + e. The instrument testing techniques in the study covered the validity test and the reliability test and the hypothesis testing criteria is the T test and F test.
The data analysis in this research is using SPSS program (Stasistical Product and Service Solution) version 23. The samples in this study were as much as 50 employees. This method of study uses quantitative methods that are methods in the form of data and numbers with a descriptive approach that is to formulate and interpret the existing data and methods of collecting it by spreading the questionnaire (poll). This research aims to analyse the factors that affect the performance of employees in the DPRD office of South Sumatera Province, the factors in this research are limited to the motivation of work and work discipline towards employee performance.
The results of the f test show that simultaneously work motivation and work discipline have an effect on employee performance The instrument testing techniques in the study covered the validity test and the reliability test and the hypothesis testing criteria is the T test and F test.īased on data management, it is obtained that the multiple linear regression equation is Y = 77.076 + 0.262X1 + (-0.684)X2 + e. For the obstacles experienced by customer service in meeting service quality targets, the researchers conclude that there are three obstacles, namely in terms of the network, product knowledge that is always updated, and the character of customers who are not always the same.This research aims to analyse the factors that affect the performance of employees in the DPRD office of South Sumatera Province, the factors in this research are limited to the motivation of work and work discipline towards employee performance. Based on the results of research and discussion of researchers on the evaluation of customer service performance, researchers can conclude that the customer service of BRI Sidrap Branch Office has carried out well and fully responsible for all its duties in accordance with the applicable BRI Kanca Sidrap Company Operational Standards (SOP).
The design of this study was to review the documents and standard operating procedures of the customer service frontliner at PT Bank Rakyat Indonesia Cab Sidenreng-Rappang and other sources of library data. The type of research carried out is qualitative or in the form of descriptions in the form of explanations from sources related in this study so that accurate data can be obtained on the problem and then analyzed so that conclusions can be drawn. This study aims to determine the performance standards of Customer Service at PT Bank BRI Sidenreng Rappang Branch.